-The store adheres to the laws issued by the government of the Kingdom of Saudi Arabia, represented by the Ministry of Commerce, and this list was created based on that. If the Ministry of Commerce system is updated to cancel any of the items in this list, the item is considered canceled and will not be taken into account.
-The customer has the right to exchange and return only in the cases described in this policy. Otherwise, none of the orders can be exchanged or returned.
-In cases of returns that are consistent with the store’s policy, the customer will recover the value of the purchases using the same method of payment unless the two parties agree on another regular method.
-The customer has the right to return or exchange if there is a manufacturing defect in the product that causes the product to stop performing its function, provided that the customer informs the store about the product within forty-eight hours of receiving the shipment. ( In two days )
-The customer is obligated to re-ship the product reported to have a manufacturing defect if the store requests him to do so.
-After reporting a manufacturing defect, the amount will be returned in the event of a return to the customer after the store examines the product and confirms the existence of the defect reported by the customer.
-If the product is requested to be replaced due to a manufacturing defect with another product of the same quality, the store has the right to approve or reject based on the availability of the product in the store’s stock.
-The store is committed to delivering shipments to the internal carrier within a maximum of five working days, and the customer has the right to cancel the order before it is shipped, noting that the shipping period ranges from one hour to five days.
-If the customer cancels the order after shipping it, the customer is obligated to pay the shipping fees and the resulting material damage to the store.
-The customer has the right to return if he proves that the product is counterfeit (not original), provided that he reports it within twenty-four hours of receiving the shipment.
-If a product arrives that is different from what the customer ordered, he has the right to exchange it on the condition that it is not used, the factory packaging is kept as it is, and that the customer reships it after informing the store. The customer must report the product that is different from what he ordered within twenty-four hours. From receiving the shipment.
-If the shipping company makes a mistake in the address or shipment, the store is not responsible for that, and the customer can contact the shipping company.
-In the event of (the shipment being lost or delayed) by the shipping company, the store is not responsible for its loss or delay, and the customer can contact the shipping company in this regard.
-The store relies on the information provided by the customer to ship orders. The store is not responsible for errors entered by the customer, and the customer has the right to request reshipping of the product provided that he pays the costs of everything that results from that.
Note: Ready-made pulls + pods + coils are consumer products and are not covered by any warranty